What is a softphone?

A softphone is the general term used to describe a VoIP phone connection where software that is installed, is used to create a phone connection on a computer.  The PC acts as the phone with a virtual phone displayed on the screen.  A head set is generally needed for good conversations, one with both a microphone and head speakers.  Although softphones or a PC application phone are liked and used by many people, they have not as of yet taken off in the business environment, which still prefer more traditional phones.

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